Return & Refund Policy

At Jozzi Kicks, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be returned within 7 days of delivery.

• The shoes must be unworn and in their original condition.

• The product must be clean and free from stains, marks, odors, or damage.

• Original packaging must be included where possible.

Non-Returnable Items

We do not accept returns for:

• Worn or damaged products.

• Items returned after 7 days.

• Products damaged through misuse or improper care.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within a reasonable period.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect or defective.

For return requests, please contact us via WhatsApp or email before sending any items back.